1. Purpose
This Refund Policy outlines the conditions under which payments made for iTech CRM services may be eligible for refund.
By purchasing or subscribing to iTech CRM services, clients agree to the terms described in this policy.
2. Software Licensing & Subscriptions
iTech CRM provides access to a licensed software platform.
Once a license or subscription has been activated, all payments are non-refundable.
Clients may cancel future renewals at any time; however, cancellation does not entitle the client to a refund for the current billing period.
3. Setup, Configuration & Professional Services
Fees related to the following services are non-refundable once work has begun:
• System setup or onboarding
• Platform configuration
• Custom development
• Data migration
• Technical consulting
• System integrations
These services involve technical labor and resources that cannot be reversed once delivered.
4. Third-Party Services
Certain services may involve third-party providers such as hosting platforms, infrastructure services, or integration tools (including but not limited to AWS, Cloudflare, or other providers).
Payments made to third-party providers are subject to their own policies and cannot be refunded by iTech CRM.
5. Billing Errors
If a client believes a billing error has occurred, they must notify iTech CRM within 7 days of the transaction date.
Verified billing errors may be corrected at the discretion of iTech CRM.
6. Related Policies
This policy is part of the iTech CRM governance framework. Additional policies governing the use of the platform are available on our website.
These policies may include, but are not limited to:
- Terms and Conditions
- Privacy Policy
- Code Access Policy
- Support Policy
- Licensing Policy
- Refund Policy
- Disclaimer & Operations Information
- Data Exit & Off-Boarding Policy
For transparency and easy access, all official iTech CRM policies are displayed in the footer of each policy page on our website.
Clients are responsible for reviewing all applicable policies before using or continuing to use the iTech CRM platform.
By engaging with iTech CRM, you acknowledge our role as your technical partner and service provider. We are committed to your growth through flexibility, transparency, and elite technical execution.
