Privacy Policy

1. Introduction

This Privacy Policy explains how iTech CRM (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or use our website https://itechcrm.com/ and related services (“Services”).

2. Information We Collect

We may collect the following:
• Personal Information: Name, email, phone, company, billing info.
• Account Data: Username, password, CRM account details.
• Usage Data: Pages visited, interaction data.
• Cookies & Tracking: Standard cookies to improve experience.

3. How We Use Your Information

We use collected information to:
• Provide, operate, and maintain the Services.
• Improve & personalize your experience.
• Process purchases, manage accounts, send updates.
• Communicate important notices & support messages.

4. Sharing & Disclosure

We do not sell your personal information to third parties. We may share info with:
• Service providers who support our operations.
• Legal authorities if required by law.
• Third party tools you integrate with through the Service — these will have their own privacy terms.

5. Security, Unauthorized Access & Copyright Protection

All software, source code, designs, branding, and system architecture of iTech CRM are protected by copyright and intellectual property laws.

You agree that:

  • Any attempt to hack, exploit, reverse engineer, copy, scrape, inject code, bypass security, or gain unauthorized access to iTech CRM or its infrastructure is strictly prohibited.

  • If unauthorized access, hacking, or misuse is detected, we reserve the right to immediately suspend all related accounts and services.

  • We may investigate incidents, preserve logs, and cooperate with law enforcement or legal authorities when required.

iTech CRM retains full ownership of its platform and technology. Unauthorized reproduction, redistribution, or commercial use of any part of the system is prohibited.

To the maximum extent permitted by law:

  • iTech CRM shall not be held liable for damages resulting from third-party attacks, hacking attempts, data breaches caused by user negligence, weak passwords, compromised credentials, or insecure hosting environments.

  • You are responsible for securing your own servers, backups, access credentials, and user permissions when using our self-hosted system.

Any proven intellectual property violation or malicious activity may result in legal action, including claims for damages.

6. SMS & Messaging Compliance

Our system may integrate with third-party communication providers such as Twilio for SMS, voice, and messaging services.

By using any messaging features within iTech CRM, you acknowledge and agree that:

  • You are solely responsible for obtaining proper consent from your end users before sending any SMS, WhatsApp, or automated messages.

  • You must comply with all applicable local and international laws, including but not limited to anti-spam, privacy, and telecommunications regulations.

  • You agree to follow Twilio’s Acceptable Use Policy, Messaging Policy, and all carrier requirements.

  • You must not use the platform for unsolicited messages, spam, phishing, or any illegal or abusive activity.

iTech CRM acts only as a software platform provider. We are not responsible for message content, delivery issues, carrier filtering, account suspension, or any penalties imposed by Twilio or mobile carriers due to your usage.

Any misuse of messaging features may result in immediate suspension or termination of your account without notice.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to remember user preferences and analyze usage trends.

8. Security

We employ reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

9. Your Choices

You may:
• Access and update your account info.
• Opt out of marketing communications.
• Disable cookies via your browser (may affect how the site works).

10. Children’s Privacy

Our Services are not directed at children under 13 and we do not knowingly collect their personal information.

11. Changes to this Policy

We may update this Policy occasionally. The “Effective Date” will reflect the latest revision.

12. Contact

For questions about this Policy, contact us: https://itechcrm.com/contact/