Terms & Conditions

1. Acceptance of Terms

By accessing or using https://itechcrm.com/ (“Site”) and related services (“Services”), you agree to these Terms & Conditions (“Terms”).

If you do not agree with these Terms, you must not access or use the Services.

2. Services Description

iTech CRM provides a self-hosted Customer Relationship Management (CRM) software platform designed for business operations including, but not limited to:

• Contact and client management
• Project management
• Invoicing and billing
• Workflow automation
• Communication tools
• Business process management

Services may evolve or change over time as the platform is improved.

3. User Accounts

Certain features of the Services require the creation of an account.

Users are responsible for:

• Maintaining the confidentiality of their login credentials
• All activities that occur under their account
• Notifying iTech CRM immediately of any unauthorized access

iTech CRM is not responsible for losses resulting from compromised credentials.

4. Payment Terms

Any paid licenses, subscriptions, hosting services, or add-ons purchased through the Site must be paid in full according to the applicable billing terms.

Unless otherwise specified in writing:

• All payments are non-refundable
• Subscription services are billed according to the selected billing cycle
• Cancellation does not retroactively refund previously billed periods

Refund requests are governed by the iTech CRM Refund Policy.

5. License & Use Restrictions

Subject to compliance with these Terms and all applicable policies, iTech CRM grants users a limited, non-exclusive, non-transferable license to access and use the Services.

Users may not:

• Reverse engineer, decompile, or attempt to access proprietary source code
• Modify or create derivative works of the platform without authorization
• Use the Services for unlawful purposes
• Interfere with system security or platform integrity
• Use the platform to distribute malware, spam, or malicious software

Violation of these restrictions may result in suspension or termination of access.

6. Intellectual Property

All rights, title, and interest in the Site, Services, platform architecture, proprietary technology, and system components remain the exclusive property of iTech CRM and its licensors.

Use of the platform does not grant ownership of the software or system architecture.

7. Third-Party Services

The platform may integrate with or link to third-party services, including hosting providers, infrastructure platforms, or external applications.

These services are provided “as is”, and iTech CRM is not responsible for:

• Third-party content
• Third-party service availability
• Third-party data handling practices

Use of third-party services is governed by their respective policies.

8. Warranty Disclaimer

The Services are provided “as is” and “as available.”

iTech CRM makes no warranties, express or implied, including but not limited to:

• merchantability
• fitness for a particular purpose
• uninterrupted or error-free service

9. Limitation of Liability

To the maximum extent permitted by law, iTech CRM shall not be liable for any:

• indirect damages
• incidental damages
• consequential damages
• loss of data
• loss of business revenue
• loss of profits

arising from the use or inability to use the Services.

10. Indemnification

You agree to indemnify and hold harmless iTech CRM, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising from:

• your use of the Services
• your violation of these Terms
• misuse of the platform

11. Suspension or Termination

iTech CRM may suspend or terminate access to the Services if:

• these Terms are violated
• licensing or payment obligations are not fulfilled
• platform security is compromised
• unlawful activity is detected

System environments may be restricted or deactivated according to platform policies.

12. Governing Law

These Terms are governed by the laws of add governing jurisdiction.

Any disputes arising from the use of the Services shall be resolved under the applicable legal jurisdiction.

13. Changes to Terms

iTech CRM reserves the right to update or modify these Terms at any time.

Continued use of the Services after changes are published constitutes acceptance of the revised Terms.

14. Contact

For questions regarding these Terms, please contact:

https://itechcrm.com/contact/

15. Related Policies

These Terms form part of the iTech CRM governance framework.

Additional policies governing the use of the platform include:

• Privacy Policy
• Licensing Policy
• Code Access Policy
• Support Policy
• Refund Policy
• Data Exit & Off-Boarding Policy
• Disclaimer & Operations Information

All official iTech CRM policies are accessible through the footer of each policy page on our website.

Users are responsible for reviewing all applicable policies before using the platform.

16. Related Policies

This policy is part of the iTech CRM governance framework. Additional policies governing the use of the platform are available on our website.

These policies may include, but are not limited to:

For transparency and easy access, all official iTech CRM policies are displayed in the footer of each policy page on our website.

Clients are responsible for reviewing all applicable policies before using or continuing to use the iTech CRM platform.

By engaging with iTech CRM, you acknowledge our role as your technical partner and service provider. We are committed to your growth through flexibility, transparency, and elite technical execution.