Privacy Policy

1. Introduction

etellu CRM ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using etellu CRM, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, company name, and password when you register.
• Usage Data: Pages visited, features used, session duration, and interactions within the platform.
• Client Data: Any data you enter into the CRM, including contact details, leads, invoices, and project information.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar tracking technologies to improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the etellu CRM platform.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send administrative information, such as updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Monitor and analyse usage patterns to improve our services.
• Detect, prevent, and address technical issues or fraudulent activity.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party companies that assist us in operating our platform (e.g., payment processors, hosting providers), who are bound by confidentiality obligations.
• Legal Requirements: When required by law or in response to valid legal processes.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete your personal information.
• The right to withdraw consent where processing is based on consent.
• The right to object to or restrict processing of your data.
• The right to data portability.
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at the details below.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

etellu CRM
Email: privacy@etellu.com